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Helpdesk Operative

  • Location:

    Cosham, Hampshire

  • Sector:

    Customer Service

  • Job type:


  • Salary:

    Up to £8.74 per hour

  • Contact:


  • Contact email:

  • Job ref:


  • Published:

    8 months ago

  • Expiry date:


  • Startdate:


Job Description

Are you looking for a Temp Customer Service role? We are looking for Customer Service Advisors in Cosham to start immediately!

Brook Street is pleased to be working with a leading global provider of facility services in Cosham, Portsmouth.

The Customer Services Administrator will be the first point of contact for all client and customer enquiries and will effectively and efficiently deliver helpdesk services; ensuring high levels of customer satisfaction are achieved. This role will involve working on our client`s contracts, which will include providing various helpdesk solutions such as reactive maintenance, facilities management, room bookings and switchboard services.

Who`s right for the job?

The ideal candidate will have excellent communication skills, clear, confident and professional telephone manner, strong objection handling skills and the ability to excel under pressure.

Skills crucial to success in this role:
" To deal with customer enquiries efficiently and effectively
" Strong administration skills
" Outstanding active listening skills.
" Enthusiastic and effective team player.
" Ability to effectively communicate at all levels both verbally and in writing.
" Strong interpersonal and relationship building and empathy skills
" A confident, self-motivated individual with strong business and organisational skills
" Ability to excel under pressure and when working to tight deadlines, yet capable of demonstrating initiative, producing results and making sound decisions

" Previous customer service experience
" Excellent IT skills, including Microsoft Office, and quick to learn new software systems.
" Tech savvy and able to work with a number of systems consecutively
" A good standard of English and Maths

As our client operate a 24/7 service 365 days a year, the successful candidate will work 40 hours per week, which will be comprised of 8.5 hour shifts between 7am - 7pm, which will be operated on a rota basis. You will also be required to work approx. 1 in 4 Saturdays (You will get time back in lieu).

You will be paid £8.74 per hour.

If you would like more details please call Rosie or Nikki on 02380236304 or apply online NOW!


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