Job Description

Brook Street are currently working on behalf of our client in East Belfast who have a vacancy for a Help Desk Service Controller

Job Duties

• Working in a dynamic department and key to the smooth running of the company, the successful applicant will be involved in a variety of day-to-day activities within the service department.
• The role involves receiving customer support requests,
• Dispatching calls to our team of field-based engineers and related administrative work.

Criteria / Requirements

• A background in customer service.
• An ability to work well within a busy team environment.
• Good organisational skills, with an attention to detail.
• Strong communication and people skills.
• IT literate with good keyboard skills.
• Previous experience of a similar role would be preferable, but not essential, as full training will be provided.
• Good numeracy and literary skills, GCSE Maths and English (or equivalent) are essential.

Benefits

• The support of the industry leader, a competitive salary and secure future for a candidate determined to build a successful long-term career.
• On-going training and personal development.
• Good Attendance Bonus and Annual Bonus scheme.
• Life Insurance Cover.
• Company pension scheme.
• Free Parking.
• Volunteering leave policy.
• 24 days Holiday + Statutory Holidays.

Working shifts are - 8:45 to 17:00 Monday to Friday, lunch 13:00 to 13:45

Please send CV to Colleen Farquharson via the apply link

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.