Job Description

My government education client is looking for Helpdesk agents to join their team on a part time basis on a 6 month contract.

Close to great transport links, and in a newly refurbished building by Piccadilly train station.

The suitable applicant will work on a part time capacity either Monday to Friday between 9am and 1pm, or during term time working 9am until 3pm - dependent on your flexibility.
This role is at £13.31 per hour, with the contract due to last until the end of December 2025.

Duties include but not limited to

• Answer calls to the national line on a full time basis, promoting a first time resolution of calls where appropriate, or signposting to relevant colleagues/correspondence teams if required
• Using the telephony briefing system as a first point of call to quickly analyse the customer need and ensuring the relevant answer is provided
• Maintaining close and effective working relationships with internal and external colleagues
• Ensuring up-to-date and accurate briefing is used for all replies
• Searching the departments CRM to provide feedback to callers on when correspondence has been received
• Maintaining close and effective working relationships with internal and external colleagues
• Ensuring the sharing of up to date policy information with team, through email, conversations and in team meetings

Successful applicants will be subject to a 3 year referencing period, and also a DBS basic
Only suitable applicants will be contacted.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.