Job Description

Brook Street are recruiting for a Higher Executive Officer to work for a well-established public-sector organisation. We are looking for someone with a complaints handling background and/or a service design background to fulfil this role.

If successful duties include:

-Developing a process and policy on dealing with complaints and difficult customers
-Document a process and a publishable policy on dealing with complaints and allegations customers make
-Writing correspondence on how to deal with the complaints and how employers and the organisation should conduct themselves
- Document a process and a publishable policy where correspondence (via any channel) is deemed offensive, including a definition of what the organisation considered offensive and a tiered strategy of action according to the nature or number of occurrences
- Pull together something descriptive to explore what the organisation does in the situation of repeat requesters, this will also link to the compliance process

The successful candidates will demonstrate:

-Experience in publishing policy documents
-Complaints handling background
-Service design background

This is a full time, temporary role, initially for 2 months with opportunity of extension. The role is Monday to Friday, ideal office hours and they are looking for successful candidates to start as soon as possible. If you feel you have the skills and knowledge to fulfil this role, please don't hesitate to submit your application.