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Higher Executive Officer(HEO)

  • Location:

    Leicester, Leicestershire

  • Sector:

    Public Sector

  • Job type:


  • Salary:

    Up to £12.43 per hour

  • Contact:


  • Contact email:

  • Job ref:


  • Published:

    5 months ago

  • Duration:

    6 months

  • Expiry date:


  • Startdate:


Job Description

Delivery Manager

We are currently recruiting for a Band C manager to manage a team within with one of our largest Public Sector clients.
If you have management experience, strong leadership skills and the ability to deal with people on all levels then please keep reading.

The role is for 6 months initially

Pay rate £12.43 per hour


37 hours per week 09:00/17:00

Location - Leicester LE1

The successful candidate will be based in the office but there may be opportunities to work from home for part of the week.

Accountability: Reporting to the Operations Manager

Key responsibilities
" Deliver a consistent and customer focused service
" Ensure effective deployment of resources to meet operational needs.
" Ensure the delivery of cluster performance management objectives.
" Act as Responsible Officer as required.

" Maintain effective working relationships with all Mediation Team
" Provide direction and support to managers, setting local priorities which are consistent with the business plan
" Be involved with employee engagement activities to effect good working relationships with staff and to improve service delivery and staff morale / motivation
" Ensure that team targets are met, and resources are managed to deliver effective performance.
" Identify process improvements, understanding and managing associated risks; building on team strengths to deliver business outcomes.
" Ensure that Governance, risk management registers and contingency plans are in place and updated annually/monthly.
" Ensuring compliance with HMCTS values, policies and procedures (including diversity, attendance and discipline, HMCTS Assurance Programme).
" Ensure that local training needs are identified, assessed and training is delivered.
" Perform Responsible Officer duties. This may include any of the following activities:
o Identify and implement solutions to local problems
o Ensuring IT/Workstation compliance at all times
o Ensure compliance with health and safety requirements
o Ensuring Risk Assessments take place at appropriate times
o Maintenance of an up to date Asset Register
o Constructively manage complaints within set timescales, and ensure corrective action taken where necessary.

Managing casework
" Working with managers and staff to develop team plans which form part of the overall business plan for the cluster.
" Setting local priorities and objectives within the context of national/regional strategies and plans.

" Identifying and implementing solutions to local problems, referring more complex problems to the Operations Manager
" Analysis of statistical information and record effectively.

Communicating with the public, the judiciary, other court & tribunals users and representatives of other agencies and organisations
" Maintain effective liaison with stakeholders.
" Thinking beyond own area of responsibility, considering wider policy and organisational implications of issues.
" Develop local communication plans which meet the needs of the target audience.

Team Leadership
" Provide operational leadership to managers and staff and role model engaging behaviours.
" Provide coaching to support and develop staff, guiding them through change.
" Ensure you and your managers support the ongoing use of TIB's, empower and develop staff to achieve the highest performance standards.
" Ensure the application of MOJ policies and procedures.

The post holder is required to work in a flexible way and undertake any other duties reasonably requested by line management which are commensurate with the grade and level of responsibility of this post.

If you think this may be the role for you, please apply online.


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