Job Description

Job Overview:

As a Hire Desk Coordinator, you will be the first point of contact for customers, managing hire requests and coordinating equipment logistics. Your role is essential to ensure a smooth, efficient hire process while maintaining excellent customer service.

Key Responsibilities:

• Customer Service: Handle customer inquiries, providing quotations and advice on equipment hire.
• Order Processing: Accurately process orders, contracts, and delivery schedules in the system.
• Logistics Coordination: Work with the transport team to ensure timely and efficient delivery and collection of equipment.
• Stock Management: Track and manage equipment availability, ensuring optimal stock levels.
• Issue Resolution: Handle any issues or complaints in a professional manner, aiming for quick resolution.
• Administration: Maintain up-to-date records of contracts, invoices, and customer details.
• Communication: Liaise between customers, suppliers, and internal teams to coordinate logistics and ensure seamless service.

Key Skills and Competencies:

• Excellent Communication: Both verbal and written, with strong customer service focus.
• Organisational Skills: Ability to manage multiple tasks and prioritise workload efficiently.
• Attention to Detail: Ensure accuracy in order processing and record keeping.
• Problem-Solving: Quick thinking and able to resolve customer issues efficiently.
• Teamwork: Collaborate effectively with other departments, particularly transport and sales.

Requirements:

• Previous experience in a hire desk, customer service, or logistics role.
• Strong IT skills, including proficiency in MS Office and CRM systems.
• Knowledge of the plant hire or construction industry (preferred but not essential).
• Ability to work in a fast-paced, dynamic environment.

Benefits:

• Competitive salary
• Pension scheme
• Opportunities for career development