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Hire Desk Coordinator

  • Location:

    Alton

  • Sector:

    Admin & Secretarial

  • Job type:

    Permanent

  • Salary:

    £26000.00 - £30000 per annum

  • Contact:

    Kaylie Parker

  • Contact email:

    [email protected]

  • Job ref:

    BBBH333542_1727244105

  • Published:

    16 days ago

  • Expiry date:

    25/10/2024

Job Description

Job Overview:

As a Hire Desk Coordinator, you will be the first point of contact for customers, managing hire requests and coordinating equipment logistics. Your role is essential to ensure a smooth, efficient hire process while maintaining excellent customer service.


Key Responsibilities:

  • Customer Service: Handle customer inquiries, providing quotations and advice on equipment hire.
  • Order Processing: Accurately process orders, contracts, and delivery schedules in the system.
  • Logistics Coordination: Work with the transport team to ensure timely and efficient delivery and collection of equipment.
  • Stock Management: Track and manage equipment availability, ensuring optimal stock levels.
  • Issue Resolution: Handle any issues or complaints in a professional manner, aiming for quick resolution.
  • Administration: Maintain up-to-date records of contracts, invoices, and customer details.
  • Communication: Liaise between customers, suppliers, and internal teams to coordinate logistics and ensure seamless service.

Key Skills and Competencies:

  • Excellent Communication: Both verbal and written, with strong customer service focus.
  • Organisational Skills: Ability to manage multiple tasks and prioritise workload efficiently.
  • Attention to Detail: Ensure accuracy in order processing and record keeping.
  • Problem-Solving: Quick thinking and able to resolve customer issues efficiently.
  • Teamwork: Collaborate effectively with other departments, particularly transport and sales.

Requirements:

  • Previous experience in a hire desk, customer service, or logistics role.
  • Strong IT skills, including proficiency in MS Office and CRM systems.
  • Knowledge of the plant hire or construction industry (preferred but not essential).
  • Ability to work in a fast-paced, dynamic environment.

Benefits:

  • Competitive salary
  • Pension scheme
  • Opportunities for career development
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