HMCTS Customer service advisor
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Location:
Lincoln
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Sector:
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Job type:
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Contact:
Leeds CL
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Contact email:
LeedsCL.branch@brookstreet.co.uk
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Job ref:
HO1760_1635505482
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Published:
over 2 years ago
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Expiry date:
10/12/2021
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Startdate:
ASAP
Job Description
HMCTS - Customer Service Advisor
Location: Lincoln- Magistrates Court
Hours: Monday - Friday (37 hours)
Pay: between 9.06ph - 9.78ph
This is an ongoing temporary position with the possibility of a further extension at the discretion of the business requirements.
Role Overview:
We are currently recruiting for a full time Administration Officer to join the Team at the Collection and Enforcement Centre in Lincoln magistrates court with our client, HMCTS. The role will include working as part of a flexible team. This is a very interesting role, carrying out effective and efficient administration duties within the Enforcement Department. This is heavily telephone based dealing with inbound calls.
Responsibilities include:
* To deal effectively with public and internal enquires over the telephone
* Operating all basic office equipment e.g. photocopier etc
* Handle incoming and outgoing mail
* Use a range of computer software and hardware including word, excel and outlook
* Dealing with complaints from customer that have been issued fines
* Transfer of documents to other courts
* Initiate enforcement action/let customers know when their balance is clear
* Setting payment rates for unpaid fines
Some of the duties over the phone include:
- Time to pay which includes means enquiries
- Informing them of enforcement action taken and why
- Calls from compensate as to why they haven't received any money
- Statutory declaration, reopen and appeal enquiries
- Warrant of control enquiries
- Financial difficulties are referred to team leaders
What we are looking for:
- Ability to undertake a range of general office duties
- Good telephone manner
- Ability to communicate effectively and efficiently
- Work well within a team
- Low sickness record
- Ability to use all MS office programmes
- Deal with complaints calmly
*Please note working for HMCTS it will require you to have photographic ID. This can be a Full-length Birth Certificate supported by a driving or provisional licence in your current address OR an in-date passport*
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