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Hospitality Assistant

  • Location:

    Sheffield, South Yorkshire

  • Sector:

    Hospitality & Catering

  • Job type:

    Temporary

  • Salary:

    £18000 - £19000 per annum + Great Working Environment

  • Contact:

    Katy

  • Contact email:

    katy.harland@brookstreet.co.uk

  • Job ref:

    HE1225_1582110743

  • Published:

    7 months ago

  • Expiry date:

    19/02/2020

  • Startdate:

    ASAP

Job Description

We are now looking for a Hospitality Assistant for a newly opened office in Sheffield. Our client is well established of excellence in the property investment industry.

As a Hospitality Assistant you will need to represent as a leading Hospitality & Customer Services Assistant ensuring that all performance targets are achieved with a focus on excellence & a positive student experience.

Location - Sheffield

Salary - £18,000 - £19,000 per annum (negotiable)

Full Time - 09:00am til 5:30pm

Experience required;

  • Experience working as a Receptionist / or within Customer Service
  • Hotel or Student experience is desirable but not essential
  • Excelelnt Communication and IT knowledge

Key Responsibilities

  • Maintaining the information systems and ensuring information is accurate
  • Assist in the collection of monies and daily banking procedures
  • Respond & following up positively & professionally to all student & customer enquires in a timely manner
  • Manage maintenance requests and arranging repairs ensuring the best use of resources available
  • Assist with pastoral and well being duty of care for students
  • Provide a mail collection service to students, ensuring that all parcel deliveries are recorded and signed for by the students
  • Providing general reception services, including key management and handling lock outs
  • Welcoming visitors and contractors, ensuring relevant security and identity checks are carried out and their presence is recorded
  • Ensure the HM & Regional Operations Manager are informed of all serious incidents
  • Ensure the office is presented to a good standard at all times, with clear desks, clean windows and all bins/boxes area stored away out of eye sight
  • Ensure the building in general including social spaces and grounds are kept to the company standard
  • Ensure all signs and notices throughout the building, up to date and relevant
  • Provide cover out of hours as required
  • Assist the Hospitality Manager and Lettings Coordinators in the sales and lettings of rooms with a view to achieving maximum occupancy year on year by making sales calls, following up leads and converting them to bookings
  • Undertake accompanied property viewings and ensure flats/rooms being viewed are presented to a good standard
  • Assist with the collection of rents and chase arrears in accordance with company policy & procedures targeting zero rent arrears
  • Liaise with head office with regard to a tenancy issue and to assist in the return of tenancy agreements
  • Ensure all rooms are thoroughly checked after students have checked out and any relevant recharges to students are documented and details passed to Head Office
  • Ensure all required inspections are carried out prior to students checking in and rooms are presented to the Mansion standard
  • Carry out routine inspections throughout the academic year logging any issues and any necessary charges are processed
  • Maintain relationships with the local Police, Fire Service, Colleges and Universities
  • To ensure we provide the best possible service to all customers including students, staff and visitors

  • Manage all student complaints in a professional and confidential manner providing decisive and effective responses, assisting in and resolving customer disputes
  • Ensure all student yearly feedback questionnaires are summarised and report outcome to head office
  • Behave in accordance with the requirements of the company's Health and Safety Policy
  • Behave in accordance with the requirements of the Data Protection Act and current Data Protection Policy

If you are interested, please apply now.

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