Job Description

We are now looking for a Hospitality Assistant for a newly opened office in Sheffield. Our client is well established of excellence in the property investment industry.

As a Hospitality Assistant you will need to represent as a leading Hospitality & Customer Services Assistant ensuring that all performance targets are achieved with a focus on excellence & a positive student experience.

Location - Sheffield

Salary - £18,000 - £19,000 per annum (negotiable)

Full Time - 09:00am til 5:30pm

Experience required;

• Experience working as a Receptionist / or within Customer Service
• Hotel or Student experience is desirable but not essential
• Excelelnt Communication and IT knowledge

Key Responsibilities

• Maintaining the information systems and ensuring information is accurate
• Assist in the collection of monies and daily banking procedures
• Respond & following up positively & professionally to all student & customer enquires in a timely manner
• Manage maintenance requests and arranging repairs ensuring the best use of resources available
• Assist with pastoral and well being duty of care for students
• Provide a mail collection service to students, ensuring that all parcel deliveries are recorded and signed for by the students
• Providing general reception services, including key management and handling lock outs
• Welcoming visitors and contractors, ensuring relevant security and identity checks are carried out and their presence is recorded
• Ensure the HM & Regional Operations Manager are informed of all serious incidents
• Ensure the office is presented to a good standard at all times, with clear desks, clean windows and all bins/boxes area stored away out of eye sight
• Ensure the building in general including social spaces and grounds are kept to the company standard
• Ensure all signs and notices throughout the building, up to date and relevant
• Provide cover out of hours as required
• Assist the Hospitality Manager and Lettings Coordinators in the sales and lettings of rooms with a view to achieving maximum occupancy year on year by making sales calls, following up leads and converting them to bookings
• Undertake accompanied property viewings and ensure flats/rooms being viewed are presented to a good standard
• Assist with the collection of rents and chase arrears in accordance with company policy & procedures targeting zero rent arrears
• Liaise with head office with regard to a tenancy issue and to assist in the return of tenancy agreements
• Ensure all rooms are thoroughly checked after students have checked out and any relevant recharges to students are documented and details passed to Head Office
• Ensure all required inspections are carried out prior to students checking in and rooms are presented to the Mansion standard
• Carry out routine inspections throughout the academic year logging any issues and any necessary charges are processed
• Maintain relationships with the local Police, Fire Service, Colleges and Universities

• To ensure we provide the best possible service to all customers including students, staff and visitors

• Manage all student complaints in a professional and confidential manner providing decisive and effective responses, assisting in and resolving customer disputes
• Ensure all student yearly feedback questionnaires are summarised and report outcome to head office
• Behave in accordance with the requirements of the company's Health and Safety Policy
• Behave in accordance with the requirements of the Data Protection Act and current Data Protection Policy

If you are interested, please apply now.