Job Title - Housing Allocations Officer
Location - Maidenhead
Brook Street are looking to recruit a Housing Allocation Officer based in Maidenhead. This will be a temp contract duration 3-6 months with possible extension thereafter.
Salary - £14.75 - £16.50 per hour depending on skills / experience
To support the Housing Register and Allocations service in delivering an effective and responsive service to local residents with a housing need.
Under the guidance of the Deputy Head of Housing, the post-holder will be responsible for undertaking case by case allocations of nominations via the Housing Register and maintenance of the same to ensure the service is responsive to client needs within available resources ensuring agreed team plans and performance targets are delivered.
This will involve carrying and managing a case load, working with individuals, supporting and directing customers to access a broad range of housing options and where appropriate, making relevant onward referrals and signposting to other services. The post holder will ensure statutory requirements are met and local team targets are delivered through case work.
* To investigate and assess all applicants under the Housing Act 1985 and Housing Act 1996 (Part VI) to assess whether housing is required. This may include interviewing applicants to determine their eligibility, making detailed enquires to other organisations to verify information, and carrying out home visits in order to confirm/evaluate housing circumstances, if required.
* To prioritise all applicants in the appropriate category and banding in line with the Council`s allocations policy and other guidelines. To write and serve decision letters on all applications, explaining the reasons for their decision and advising them of their right to review.
* To make appropriate and timely nominations in response to all requests received from partnering housing associations that the Council has nomination rights to.
* To effectively administer the housing allocation process to minimise voids periods.
* To support the placing of households into emergency accommodation where required by the Housing Options Service
* To provide accurate advice to households regarding their nomination and the consequences of refusals.
* To make all necessary referrals to relevant services or departments, including the Council`s medical officer, social care services and Housing Options Services, and investigate high need or exceptional cases.
* To amend and update cases, applications and nominations on the Jigsaw EHR/Atlas system.
* Under the direction of the Deputy Head of Housing manage case load in accordance with expected standards of timeliness and quality and to adhere to agreed procedures at all times, including maintaining effective record keeping.
* To provide information to enable responses to complaints, Members Enquiries and ombudsman enquiries.
* To demonstrate cost-consciousness in carrying out all duties enabling temporary housing costs to be reduced wherever possible.
* Follow direction regarding the introduction of legislative changes.
* Support effective working relationships with all partners and stakeholders.
* Attend meetings as required (including those out of office hours) and represent the Council at Court hearings, as and when required.
* A comprehensive understanding and awareness of housing issues, and of government policy relating to homelessness.
* A sound working knowledge of the Housing Act 1996 Part VI and Localism Act 2011
* Detailed understanding of domestic abuse and good practice
* Ability to collate, analyse and report on statistical data as required
* Experience and knowledge of Section 6 of the Housing Act
* Experience of working in a busy, front line, customer-focused team