Housing & Repairs Assistant - Inverness, UK -(temporary contract 3 months) - Part Time

Join a dedicated and community-focused property management team based in the vibrant city of Inverness. Our client is a reputable landlord operating within the local area, managing a diverse portfolio of residential properties. They pride themselves on providing excellent housing solutions to small rural communities, ensuring high standards of maintenance and tenant satisfaction. This is an excellent opportunity for someone looking to develop their career within the property and housing sector, working in a supportive environment that values professionalism, initiative, and community engagement.

Job Responsibilities

• Act as the primary contact for tenants reporting repairs and maintenance issues, logging all requests accurately.
• Coordinate with contractors to instruct repairs, follow up on work completed, and ensure timely resolution of issues.
• Manage scheduled servicing requirements to ensure all properties are compliant with private landlord legislation.
• Liaise with tenants regarding housing management matters, providing excellent customer service and support.
• Prepare tenancy documentation and ensure all records are maintained accurately within the CRM system.
• Assist the Housing Manager with managing rent accounts and other housing management functions.
• Develop marketing materials for available housing, including uploading information onto the company website, CRM system, and social media platforms.
• Process application forms and handle enquiries efficiently and professionally.

Required Skills & Qualifications

• Strong communication and interpersonal skills, with the ability to engage effectively with tenants and contractors.
• Ability to work independently, demonstrating initiative while recognising when to seek approval.
• Accurate record-keeping and administrative skills, with attention to detail in producing tenancy documentation.
• Highly Proficient in IT, with confidence in navigating CRM systems and other digital tools.
• Understanding or willingness to learn about the private letting market and landlord responsibilities.
• Knowledge of GDPR regulations and best practices in handling personal data securely.
• Valid driving licence and own vehicle is beneficial but not essential.
• Experience of working in the Housing sector, or qualification in letting agency work is advantageous but not essential.

Call to Action

If you are motivated to contribute to a community-oriented property management team and possess the skills outlined above, we would love to hear from you. Apply today to join a supportive organisation committed to maintaining high standards of housing and tenant satisfaction in Inverness. Take the next step in your career and make a positive impact in the local community!

Brook Street NMR is acting as an Employment Business in relation to this vacancy.