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HR Administrator

Job Description

The Company:
This position is within the head office of a franchise network which provides the HR, Operations and Payroll functions for its 21 stores and 650 staff. The role is based in a busy, fast-growing, newly acquired office in Chertsey. This is a great opportunity to join our friendly office team at an exciting time for our business, with plenty of scope for future growth and development.

Main Responsibilities:

  • Administration of full employee life cycle, including support with advertising, interviewing, onboarding and terminations from the Company.
  • Ongoing auditing and updating of all employee related documents including right to work and identity compliance
  • Monitoring HR Support emails; acting as the main point of contact for employee queries, escalating issues and providing guidance to employees and managers where required
  • Preparing and processing any communications, letters and meeting notes for employees
  • Providing support to the wider Operations and HR team on employee relations issues and casework e.g. absence management and investigations
  • Maintain reports for the Senior Management Team on people data e.g. staff numbers, hours worked and employee feedback
  • Supporting the management of the office in any other capacity, as reasonably requested

Qualifications and Experience

  • Essential to have previous experience working as an HR Administrator, specifically management of recruitment and employment relations cases
  • Experience working in the Quick-Service Restaurant industry would be ideal, though experience working in a similar related industry will be considered
  • Must have GCSEs, or equivalent qualifications, in English and Maths
  • Proficient knowledge of Microsoft office packages, ie; Outlook, Microsoft Word & Excel
  • CIPD Level 3 Qualification would be preferable, or a desire to work towards this Some experience of using HRIS, Applicant Tracking Systems and reporting tools would be advantageous.


  • Must have strong organisational and time-management skills, with attention to detail
  • Must be a confident communicator with the ability to build relationships across Operational and Senior Management levels of the business o Be able to maintain professionalism and discretion with an understanding of HR confidentiality

Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

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