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HR Administrator

  • Location:

    Walsall, West Midlands

  • Sector:

    Human Resources

  • Job type:


  • Salary:

    £20000 - £23000 per annum + dependable on experience

  • Contact:

    Brook Street Birmingham Office

  • Contact email:

  • Job ref:


  • Published:

    about 1 month ago

  • Expiry date:


Job Description

I am recruiting for a HR Administrator working for a company who are a specialist outsourced provider of complex multi-channel customer contact services, comprehensive debt recovery solutions and the developer of a market leading water customer care and billing system. This position is offering the per annum salary of £20,000-£23,000 dependable on experience, the office is located in Walsall working 37 hours per week on a 9-5.30pm shift pattern.

My client based in Walsall, West Midlands specialise in helping utility companies deliver their end-to-end customer journeys. Offering services nationwide to help improve business customer contact, revenue protection, debt collection and billing processes to drive excellent customer experiences whilst minimising cost to serve.


- Responsible for monitoring the recruitment inbox and ensuring CVs are forwarded to relevant HR Business Partner and that applicants are responded to in a timely manner

- Preparation of contract and offer letters for new starters

- Ensuring relevant background checks for new employees are completed and followed up on

- Initiation of new starter checklist, creation of personal file and ensuring all relevant documentation is completed.

- Responsible for entering new starter information into the HR and Payroll System (iTrent)

- Posting of adverts on Company careers page and other relevant job sites

- Responsible for sending out reminders to Line Managers in order for them to complete new starter probation reviews ensuring paperwork is completed and returned in a timely manner

- Acting as a key point of contact for the payroll department and for employees relating to their monthly pay

- Dealing with and preparing documentation for employee changes in terms and conditions e.g. salary changes

- Providing support to the HR team in the annual pay review and bonus process by producing all spread sheets and mail merges for the process

- Taking responsibility for ensuring the HR System is updated with accurate information ensuring that all employee records are maintained

- Running reports from the HR System as and when required by the business

- Supporting the HR team in pulling together the monthly board report


- Excellent PC and Microsoft Office Skills. In particular, advanced Excel and numeracy skills

- Experience of using software databases, managing data and reporting information

- Meticulous attention to detail

- Highly organised and process driven

- Action orientated and displays a sense of urgency when appropriate

- Can communicate with employees at all levels, displaying strong written and verbal communication skills

- Ability to co-ordinate, prioritise and schedule own work on a daily/weekly basis

- Is able to handle and meet a large number of deadlines

- A natural sense for confidential matters

- Can maintain composure and patience whilst under pressure

- Customer service focused

- Strong listening skills


- Basic salary of £20,000 - £23,000 (dependable on experience)

- Monday - Thursday 9-5.30pm with an early finish on Friday (37 hour working week)

- Genuine opportunities of real career progression

- Generous holiday entitlement starting with 20 days plus all bank holidays then 25 after length of service

- Enhanced Pension Scheme (6% match)

- Reduced rates on Healthcare with Healthshield

- Free onsite gym

- Free onsite parking

- Onsite nursery

- Cycle to work scheme

- Retail discount with MyPremierBenefits

If you are and interested in this position, please send your cv and call Ellis on 0121 6333888.


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