Job Description

We are working in partnership with a global solutions company who specialise in financial platforms. They are recruiting for two HR Advisors to join their team, supporting an exciting project linked with their expansion in the UK.

Working for a brand that are industry leaders within their field, you will form part of a small team of HR Associates based both within the UK and overseas, reporting directly into the UK HR Programme Manager.
In this role, you will join a high energy and collaborative team that provides end-to-end HR support to our global workforce for all their HR needs.
You will be responsible for the delivery of exceptional customer experience, providing first line, HR & generalist support across various channels including: phone, live chat & video calls. Providing guidance and resolution of HR issues across the breadth of HR`s services and offerings, with exceptional quality, including benefits, payroll, workplace accommodations, global mobility, compensation, talent development, recruitment etc.

Core responsibilities:
- Actively monitors case load volumes to ensure effective response and resolution time
- Contribute to a highly collaborative, cross-functional team dedicated to continuous improvement of the workforce experience
- Partner closely with centres of excellence to influence improvement in programs and offerings based on voice of customer and customer experience
- Effectively partner with internal and external business partners to share the right level of information at the right time
- Assist in the planning and delivery of HR related programs and initiatives designed to strengthen our performance culture with highly engaged teams
- Coach end users through use of HR technology systems and SaaS applications
- Participate in HR related projects and initiatives designed to improve the employee experience

Skills required:
- 3+ years of HR Generalist experience
- Knowledge in supporting end-to-end HR offerings, LOA, Payroll, Benefits, etc. With a focus on the employee experience
- Adept at coaching people leaders and employees
- Global exposure would be desirable
- Fluency in another language incl. French, Hebrew or Portuguese would be advantageous
- Continuous improvement mind-set

This is a fully remote position, offering a competitive hourly rate of £19.49ph (annual salary equivalent of £38,000pa, based on 37.5hr pw). It is working on a temporary contract basis for at least 1 year, with the potential for extension. Flexibility with working hours is required based on supporting some of your team and clients which will be overseas - working across multiple time zones and scheduling needs with your peers. Additional benefits include 28 days holiday (incl. BH), pension scheme, no travel cost and the opportunity to shape a new role within the UK!