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HR Associate

  • Location:

    City of London, London

  • Sector:

    Human Resources

  • Job type:

    Contract

  • Salary:

    Negotiable

  • Contact:

    Nicola Lowe

  • Contact email:

    nicola.lowe@brookstreet.co.uk

  • Job ref:

    HR Associate_1574173465

  • Published:

    18 days ago

  • Duration:

    6 months

  • Expiry date:

    19/12/2019

  • Startdate:

    ASAP

Job Description

PRIMARY OBJECTIVE

The Senior HR Associate is the first point of contact within the UKI Service Delivery team supporting United Kingdom and Ireland employees. The role covers all HR processes

MAJOR AREAS OF ACCOUNTABILITY

Provides support and guidance to the HR community and employees across the HR life cycle, delivering a high level of customer service at all times when undertaking the key activities of the role:

  • Responsible for all administrative activities as part of the employee life-cycle, critical in guiding managers and employees on local policies and procedures
  • Manages all leave of absence processes including maternity / shared parental leave / sickness / Sabbatical / unpaid
  • Responsible for handling end to end flexible working applications in line with policy
  • Responds to benefits / global mobility questions, escalating to the Benefits and Mobility teams as appropriate
  • Provides support to the HR Managers during Employee Relations meetings by taking meeting notes where required
  • Assists with document production and auditing as required
  • Own and maintain accurate service delivery process documentation as required
  • Responsible for filing into employee files and ensuring continued compliance in line with GDPR regulations
  • Ensure Workday is accurate and updated at all times
  • UKI Knowledge Expert in our HR database - Workday


KEY INTERACTIONS

  • Manages the HR Inbox, responding to questions and escalating to the appropriate service delivery colleague as required
  • Delegates Workday tasks to the team and manages progress on the outstanding actions
  • Consult with employee relations as appropriate on any employee related to issues
  • Liaise and partners closely with the payroll team to ensure changes are effected in a timely manner and in line with payroll deadlines

ROLE METRICS/KEY DELIVERABLES

  • Responds to all requests submitted via the phone/email and processes any documentation in accordance with service level agreements
  • Answers all calls within the roles remit in a timely fashion, escalating or handing off to other experts within the agreed timeline
  • Attends meetings were required and actively advises/supports the business and employees
  • Receives positive customer service feedback in relation to regular customer surveys or anytime feedback in the Workday system
  • Drives process/procedure improvements year on year by being able to demonstrate savings in time and/or an enhanced customer experience and by encouraging others to do so

POSITION REQUIREMENTS

Education and Experience

  • Business, HR, or relevant university degree desirable, but not essential
  • Ideally some experience of working in a HR Shared Service or busy Customer service environment
  • Ideally some experience of using a HR information system (Workday or other)
  • Experience of using Microsoft Word and Excel at an intermediate level

Knowledge and Skills

  • Knowledge of a range of HR policies and procedures desirable
  • Solution and customer focused attitude with the ability to be flexible and support others within the team to jointly deliver a best in class service
  • Good written and verbal communication skills with the ability to communicate clearly peers, adapting style according to the situation
  • Able to work with employees, managers and other HR professionals to find appropriate solutions/responses to queries
  • Open-mindedness and willingness to work in a fast paced diverse environment
  • Demonstrates diplomacy, confidentiality and professionalism
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