Job Description

My well known client in Leeds is looking for a customer service/sales assistant to join there busy team on a temp to perm basis:

All key aspects of the role:

• Delivers effortless solutions to customer enquiries & complaints by ensuring quality service is delivered by owning all enquiries
• Being able to handle customer complaints effectively
• Uses every customer interaction to maximise sales.
• Builds rapport by open and effective questioning and having brilliant conversations
• Protects and creates additional revenue through value of service and opportunity of interaction
• Works cross functionally to solve customer issues and complaints
• Builds loyalty and is a brand ambassador to create repeat business
• Educates customers on web capabilities and service offer
• Supports customers via all channels to drive net promoter and net ease
• Actively listens and provides a personalised service to meet customer needs
• Takes responsibility to maintain up-to-date knowledge of systems and processes.
• Adheres to internal policy and procedures to protect security and quality of output.
• Demonstrates productive working practice and teamwork.
• Takes responsibility for own development, ensuring training and feedback is taken on board.
• Adheres to all regulatory requirements
• To collaborate with Sales to identify opportunities for growth
• To manage a safe environment for colleagues, contractors and customers by meeting all H&S requirements for a Branch
• To manage an effective warehouse to improve stock turn and stock accuracy
• To manage effective delivery of custom orders and manage customers that require local management to ensue increased share of wallet

This role would only be viable for someone with a valid driving licence as this is field based role.

Salary: 21k to 22k.

Please apply below to get a chance of working for this amazing company.