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HR Operations Assistant

Job Description

NHS England - Band 3 - HR Operations Assistant
Pay: £8.72 - 10.09 per hour after 12 weeks
Hours: Monday-Friday 37.5 hours
Address: Quarry House, Quarry Hill, LS2 7UE

Job Overview:
As a HR & OD Operations Assistants, the post holder will work as part of a dynamic team in delivering an effective service supporting managers and staff across the HR & OD Function and wider Organisation. They will deliver an effective and competent level of receptionist and/or clerical support and consistently deliver a "client-focused" service which promotes good customer service and effective working relationships.
Reporting into the HR & OD Operations Officer they will have specific responsibility for the following: -

Job Duties:
- Providing an efficient, effective and customer focused operational HR & OD service supporting managers and staff across the Organisation
- Providing systems support, data entry as well as administrative duties to ensure that an effective set of workforce systems are in place
- Acting as first point of contact dealing with routine and specialist enquiries in a pleasant and helpful manner, communicating relevant information to stakeholders, referring to others as appropriate;
- Assisting in the delivery of advice, guidance and support for users of workforce systems;
- Answering customer telephone calls, emails and other forms of customer contact, and resolving queries as far as possible, with support if required from other team members;
- Ensuring all complaints, comments and suggestions are dealt with appropriately, in accordance with policy, resolving where possible and escalating to line manager when appropriate;
- Ability to work on own initiative and unsupervised, within defined policies and procedures to set timescales;
- Inputting into, monitoring and printing reports from computerised systems;
- Carrying out other appropriate delegated duties as required;

What we are looking for:
- Enthusiastic individual willing to learn
- Quick Learner
- Self motivated
- Excellent sickness record
- Can work as a team and independently

- Fantastic offices
- Training
- On site Gym
- On site Restaurant/Café
- Ability to work for a well established organisation


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