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HR/Payroll Contact Centre Agent

  • Location:

    Newcastle upon Tyne, Tyne and Wear

  • Sector:

    Contact Centre

  • Job type:


  • Salary:

    £9 - £9.49 per hour

  • Contact:

    Brook Street Newcastle

  • Contact email:

  • Job ref:


  • Published:

    12 months ago

  • Duration:

    3 months+

  • Expiry date:


  • Startdate:

    11th November

Job Description

Immediate Start - Customer Service Agent - Hr/Payroll Department

Are you working in the Customer Service sector and looking for a new challenge?

Here at Brook Street, we have several exciting opportunities available for Customer Service Advisors based in Benton working for Shared Service Department providing HR and Payroll guidance and support.

" Weekly pay, paying £9.49 per hour
" 37.5 hour working week
" Monday to Friday hours

As a key member of the Customer Service Team you will be handling calls in relation to HR and Payroll queries; experience in these sectors is not necessary as long as you can demonstrate that you have fantastic customer service skills and always want to help the customer.

Your duties will include:

" Being the first point of contact for customers
" Answer all incoming calls within a specified time to ensure Service Levels are met
" Provide outstanding customer services at all times whether this be over the phone or responding to written queries
" Ensure all queries are resolved in a timely manner
We are looking for people who can:

" Deliver a high level of customer service at all times
" Use Microsoft Word and Excel
" Strong communications skills, both verbally and written

These roles are initially for 3 months but may be extended beyond this period.

If you are interested in these roles please email your CV


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