Job Description

ICT - Field Support Engineer

Monday - Friday, £12.74 an hour. Temporary Contract. Office Based; York YO26, you will be required to travel as part of this role and expenses will be paid.

The role will involve

Supporting the provision of a high quality, efficient and customer focused ICT support service to a broad range of customer groups.

• Ensuring the timely resolution of incidents and fulfilment of customer requests, in accordance with standard operational procedures and agreed performance criteria.
• Installing appropriate hardware and software ensuring adherence to ICT Services policies and procedures.
• To act as a specialist in ICT Hardware such as Desktop PC's, Laptops, Printers, Scanners, UPS's and other peripherals.

• Maintaining and supporting a variety of systems and solutions currently in use, including but not limited to:
• All operating systems
• Anti-virus products
• Remote access tools & technologies
• Internet tools & technologies
• Microsoft Office products & other applications
• 3rd party solutions - clinical and non-clinical

• Supporting the achievement of KPI's as defined in service level agreements.
• Taking ownership of user service requirements and be pro-active when dealing with user requirements, providing an informative and knowledgeable response.

• Ensuring that all assets are handled in a secure and consistent manner within the product lifecycle, from implementation to disposal.
• To be responsible for the prompt escalation of all suspected security incidents to ICT Security Management.