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ICT - Field Support Engineer

Job Description

ICT - Field Support Engineer

Monday - Friday, £12.74 an hour. Temporary Contract. Office Based; York YO26, you will be required to travel as part of this role and expenses will be paid.

The role will involve

Supporting the provision of a high quality, efficient and customer focused ICT support service to a broad range of customer groups.

  • Ensuring the timely resolution of incidents and fulfilment of customer requests, in accordance with standard operational procedures and agreed performance criteria.
    • Installing appropriate hardware and software ensuring adherence to ICT Services policies and procedures.
    • To act as a specialist in ICT Hardware such as Desktop PC's, Laptops, Printers, Scanners, UPS's and other peripherals.

  • Maintaining and supporting a variety of systems and solutions currently in use, including but not limited to:
    • All operating systems
    • Anti-virus products
    • Remote access tools & technologies
    • Internet tools & technologies
    • Microsoft Office products & other applications
    • 3rd party solutions - clinical and non-clinical
  • Supporting the achievement of KPI's as defined in service level agreements.
  • Taking ownership of user service requirements and be pro-active when dealing with user requirements, providing an informative and knowledgeable response.
  • Ensuring that all assets are handled in a secure and consistent manner within the product lifecycle, from implementation to disposal.
  • To be responsible for the prompt escalation of all suspected security incidents to ICT Security Management.

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