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ID Verification Administrator - NHS England

  • Location:


  • Sector:

    Customer Service

  • Job type:


  • Salary:


  • Contact:

    Leeds CL

  • Contact email:

    [email protected]

  • Job ref:


  • Published:

    15 days ago

  • Duration:

    on going

  • Expiry date:


  • Startdate:


Job Description

NHS Verification Administrator

Location: Leeds - Hybrid working, will be expected to work at least two or three days per week on average in the office

Full time 37.5 hours a week

Hours: Day, Evening and Weekends - (candidates needs to be available to work and support a team shift rotation working 37.5hr between the hours of 06.00-23.00. Shift patterns include 6am - 2pm, 8am - 4pm, 9am - 5pm, 10am-6pm, 11am-7pm, 3pm-11pm)
Pay: £12.86 standard rate any unsociable hours will be paid at overtime rates

This is an ongoing temporary position with the possibility of a further extension at the discretion of the business requirements.

NHS login is a service that has been created by the NHS for patients and the public. It provides a re-usable way for patients to access multiple digital health and social care services with a single login, which includes authentication for returning users. NHS login can be used by the public to securely access their health and care information wherever they see the NHS login button. Digital patient-facing services that offer a health or social care related app or website can integrate with NHS login.

As part of the programme delivery, an NHS login app has been developed to allow a user to prove their identity and allow access to consumer services.

The ID Checker Team performs a manual ID verification function to process user submissions for an NHS login account.

B4 Identity Verification Administrator

NHS login is a key service that has been created by the NHS for patients and the public to provide a safe, secure, and re-usable way to access multiple digital health and social care services through a convenient single login.

NHS login can be used by the public to securely access their health and care information wherever they see the NHS login button including the NHS App. People can use NHS login to prove who they are safely and securely and, in most cases, without the need to visit their GP.

The role of the ID Verification team is to provide critical operational management in processing ID Verifications of citizens, allowing them access to digital health and care services.

ID Verification Administrators work closely within a team of up to 20 ID Verification Administrators comprising of permanent and contingent labour resources. Working on rotating shift patterns between 06.00-23.00 Mon-Sun inclusive, 365 days per year including public holidays.

Successful applicants are expected to spend, on average, at least 40% of their time working in-the Leeds office in person.

When you're working at home, we would expect you to work in a private space with a suitable workstation, where your screen can not be seen by anyone else, your conversations can not be overheard, and you won't be distracted.

The team covers ID Verification but also other technical specialisms such as Quality Assurance, Complex Cases, Training, Safeguarding and Potential Fraud referrals. Measured and managed against Service Levels and Key Performance indicators for security, productivity, quality, and attendance.

Confidentiality and data security is at the heart of everything we do and ID Verification plays a crucial part in ensuring we manage patient data effectively as well as providing a user-friendly service.

We now have an opportunity for an Identity Verification Administrator to join our team to help us ensure we provide the best possible service to our users.

As an Identity and Verification Administrator your role will include:

  • Processing ID verification checks for citizen applications for the NHS Login service adhering to strict security, quality checks, whilst adhering to targeted service levels and key performance indicators for performance, productivity, and quality.

  • Become competent and a subject matter expert in processes/procedures and documents for c300 ID Documents worldwide for clarity, security, and validity checks.

  • Accurately compare data from ID documents with user's information from the Personal Demographics Service to ensure applicants do not gain access to other patient records.

  • Support other technical specialisms such as Quality Assurance, Complex Cases, Training, Safeguarding and Potential Fraud referrals as and when needed.

  • Maintain quality standards across the ID Verification Team, adhere to processes and procedure.

  • Support the development and maintenance of internal resources, control systems and risk management systems.

  • Perform training and development duties to less experienced team members.

About you

Some of the skills and experience we're looking for:

  • Highly organised with a strong attention to detail and able to prioritise workloads.
  • Be able to quickly understand, interpret and adhere to frequently changing processes and procedures.

  • Experience working within a strict compliance focussed environment, handling large amounts of highly confidential personal data, ensuring procedures, protocols and toolkits are followed and adhered to.
  • Experience of achieving required results within a target driven environment.
  • Proficient with Microsoft Office applications and comfortable learning new packages and systems
  • Excellent communication skills, comfortable communicating with internal and external stakeholders at all levels
  • Excellent team working skills, able to work closely and support colleagues through mentoring or training
  • Experience providing excellent levels of customer service to users and internal stakeholders

Key tasks and deliverables:

  • Good written communication skills, including grammar and spelling
  • Experience of maintaining filing systems both electronically and manually
  • Ability to extract and understand technical/specialist information from various sources
  • Previous experience requiring the handling of sensitive information in a confidential manner
  • Experience of maintaining one or more information systems, managing storage and retrieval of information or records


  • City Centre (location 5 minutes from any station)
  • Modern offices with accessible amenities
  • Professional and forward-thinking culture
  • Very Competitive rates of pay

Diversity in the workplace

At Brook Street, we believe that by harnessing diversity of thought and experience across our company, exceptional things happen. We continually strive for a highly diverse workforce and an inclusive culture where everyone feels valued, listened to and able to discover their personal best.

Brook Street is a Disability Confident Leader, and we have also hold Gold Award status from the Defence Employer Recognition Scheme.

Our supply of Contingent Workers to the Public Sector Resourcing Framework (PSR) has driven us to take further steps in supporting candidates with disabilities or veterans. Through our Guaranteed Interview Scheme, we offer candidates with disabilities and veteran who meet the stipulated criteria for the role, a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability or a veteran, we encourage you to reach out to us via email at providing the role's navigation link and your qualifications. We are committed to engaging with you.

Throughout the application process we will discuss any reasonable adjustments needed. Your comfort and accessibility are of utmost importance to us, and we are eager to ensure a seamless communication journey.

If this sounds like the role for you, apply now!

If this sounds like the role for you, please apply now!

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