Are you ready for a new challenge and want to further your skills and experience?
Are you keen to grow and develop in a role?
Commutable from Hull, Grimbsy, Scunthorpe, Immingham, Brigg
We are recruiting for a Customer Service Specialist, in this role you will be able to learn and grow within a established growing business.
Working hours - Monday - Friday
Working Hours: 09:00 - 5:30pm
Location: Barton Upon Humber
What our client offers:
- Salary- £9.62 per hour - Overtime £14.43 per hour
- A Fantastic training programme and opportunities.
- Progression and development
- Friendly and fast paced working environment
What you will be responsible for:
- Ensuring you deliver excellent customer service at all times
- Taking Inbound calls and occasional outbound calls to Customers
- Achieving all KPI targets which have been set for the day
- Handle internal and external customer queries, via telephone, email or any other source of communication
- Resolve issues or any complaint's you may receive on the telephone or email
- Pro-actively resolve potential customer issues
- Work as a team to achieve the weekly targets
- Build relationships
- Offer problem solving solutions and follow up with customers / departments with a can do attitude
- Accurately record any data provided at all stages of the customers process
Personal competencies our client is looking for:
- Personal effectiveness and an ability to empathise with customers
- Fully committed to providing the highest level of customer service.
- Effectively communicates the brand values to the customer
- Strong communication skills (including verbal and written)
- Ability to capture data accurately
- Ability to listen attentively and hear important information
- Computer Literacy and excellent keyboard skills
- Overall Literacy skills to a high standard
- Previous customer service experience (Face to face or via telephone)
We want to hear from you, if you have customer service experience from/or any of the following industries: