Job Description

Are you ready for a new challenge and want to further your skills and experience?

Are you keen to grow and develop in a role?

Commutable from Hull, Grimbsy, Scunthorpe, Immingham, Brigg

We are recruiting for a Customer Service Specialist, in this role you will be able to learn and grow within a established growing business.

Working hours - Monday - Friday

Working Hours: 09:00 - 5:30pm

Location: Barton Upon Humber

What our client offers:

• Salary- £9.62 per hour - Overtime £14.43 per hour
• A Fantastic training programme and opportunities.
• Progression and development
• Friendly and fast paced working environment

What you will be responsible for:

• Ensuring you deliver excellent customer service at all times
• Taking Inbound calls and occasional outbound calls to Customers
• Achieving all KPI targets which have been set for the day
• Handle internal and external customer queries, via telephone, email or any other source of communication
• Resolve issues or any complaint's you may receive on the telephone or email
• Pro-actively resolve potential customer issues
• Work as a team to achieve the weekly targets
• Build relationships
• Offer problem solving solutions and follow up with customers / departments with a can do attitude
• Accurately record any data provided at all stages of the customers process

Personal competencies our client is looking for:

• Personal effectiveness and an ability to empathise with customers
• Fully committed to providing the highest level of customer service.
• Effectively communicates the brand values to the customer

Required abilities:

• Strong communication skills (including verbal and written)
• Ability to capture data accurately
• Ability to listen attentively and hear important information
• Computer Literacy and excellent keyboard skills
• Overall Literacy skills to a high standard
• Previous customer service experience (Face to face or via telephone)

We want to hear from you, if you have customer service experience from/or any of the following industries:

Retail
Hospitality
Contact centres
Sales
Travel
Care
Graduates
Many More..