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Inbound Customer Service Advisor

  • Location:

    Belfast, County Antrim

  • Sector:

    Customer Service

  • Job type:

    Permanent

  • Salary:

    £17389 - £17472 per annum

  • Contact:

    Colleen

  • Contact email:

    colleen.farquharson@brookstreet.co.uk

  • Job ref:

    BEL/295706_1563894887

  • Published:

    about 1 month ago

  • Expiry date:

    22/08/2019

  • Startdate:

    12/08/19

Job Description

Brook Street (UK) Limited is currently recruiting inbound customer advisors on behalf of our call centre client who are working with a well-known high street bank. This role is based in Belfast city centre.

Applications for this role closes on Friday 26th of July (Starting the 12th of August 2019) and for any applicants to be considered you must call into our city centre office before this date with passport,
and need 2 x proofs of address


Responsibilities in the job:

* Taking inbound calls and dealing with customers banking queries
* Working to FSA and Data Protection regulations
* Working to set KPIs

Criteria

* You'll be fully PC literate
* Excellent experience in customer service either face to face or telephone
* Strong communication skills both written and verbal

Benefits

* £17389 per annum, paid fortnightly
* Full training is provided
" Overtime and bonus incentives
* 21 days` holiday (plus Bank Holiday allowance), increasing 1 day per year of service
* £500 refer a friend to work for us scheme
* Healthcare Plan
* Progression opportunities
* Brand new city centre location

Applicants are also expected to complete a free Credit Report online- this can be done by clicking on the link https://www.experian.co.uk/
After the report has been created you should save as a PDF file and bring that with you to the Brook Street office.

The role is full time and permanent - starting salary £17389 per annum and you are required to be fully flexible, Monday through Sunday, 8am to 11pm

Please send CV via the link

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