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Inbound Customer Service Advisor

  • Location:

    Belfast, County Antrim

  • Sector:

    Customer Service

  • Job type:


  • Salary:

    Up to £8.53 per hour

  • Contact:


  • Contact email:

  • Job ref:


  • Published:

    9 months ago

  • Expiry date:


  • Startdate:

    25/11/19 09:00:00

Job Description

Opportunity for Inbound Customer Service Advisors to work in the Belfast City Centre, Monday to Friday set 0900-1700 hours (NO WEEKENDS). You will be working for a company who are a household name with a track record of investing and developing their employees.

The successful candidate will be rewarded with a basic pay rate of £8.01 if you are under 24 and £8.53 for 25+ You will be entitled to 30 days Annual leave.

No prior call centre experience required but must have worked in a customer service role. You will be asked to demonstrate this during the interview stage.

The duties and responsibilities include:
" Transferring calls to other departments
" Handling inbound calls from customers dealing with various queries
" Resolving issues for customers in a professional manner
" Provide advice within remit of the contract
" Provide excellent customer service on each call
" Meeting call targets and customer service targets

The ideal candidate will have:
" verbal and written communication skills
" listening skills
" problem analysis and problem solving
" customer service orientation
" organisational skills
" attention to detail
" adaptability

To apply for this role, please submit your CV via the "Apply" link. Successful applicants must be willing to apply for an Access NI.


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