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Inbound Customer Service Advisor

  • Location:

    Belfast, County Antrim

  • Sector:

    Customer Service

  • Job type:


  • Salary:

    Up to £8.53 per hour

  • Contact:


  • Contact email:

  • Job ref:


  • Published:

    10 months ago

  • Expiry date:


  • Startdate:

    25/11/19 09:00:00

Job Description

Opportunity for Inbound Customer Service Advisors to work in the Belfast City Centre, Monday to Friday set 0900-1700 hours (NO WEEKENDS). You will be working for a company who are a household name with a track record of investing and developing their employees.

The successful candidate will be rewarded with a basic pay rate of £8.01 if you are under 24 and £8.53 for 25+

The duties and responsibilities include:
" Transferring calls to other departments
" Handling inbound calls from customers dealing with various queries
" Resolving issues for customers in a professional manner
" Provide advice within remit of the contract
" Provide excellent customer service on each call
" Meeting call targets and customer service targets

The ideal candidate will have:
" verbal and written communication skills
" listening skills
" problem analysis and problem solving
" customer service orientation
" organisational skills
" attention to detail
" adaptability

Prior telephone based customer service required for this position.

To apply for this role, please submit your CV via the "Apply" link. Successful applicants must be willing to apply for an Access NI.


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