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Inbound Customer Service Agent

  • Location:

    Belfast, County Antrim

  • Sector:

    Contact Centre

  • Job type:

    Permanent

  • Salary:

    Up to £17076 per annum

  • Contact:

    Colleen

  • Contact email:

    colleen.farquharson@brookstreet.co.uk

  • Job ref:

    BEL/295866_1567169860

  • Published:

    about 1 month ago

  • Expiry date:

    29/09/2019

  • Startdate:

    09/09/19

Job Description

Brook Street (UK) Limited is recruiting Inbound Customer Advisors for our contact centre client for their Sky/Nowtv client.

This is a permanent role starting on the 9th of September 2019

What you'll do
You will identify and solve problems, answer queries regarding products. Based in our brand-new Belfast city centre call centre you'll take calls from our loyal customers about billing, upgrades and help them through any technical difficulties. As part of our friendly and fun teams you will focus on having great conversations and providing the best experience for our customers.

How you will do it
Communication is key! You will be warm, friendly and eager to help customers
You'll love a challenge but most of all you will enjoy chatting to lots of different people.

You will receive 7 weeks of training to perfect your conversations, craft your technique and become an expert in your role.

What you'll get
The client will want you to feel as confident as possible when talking about the products, so you will get a free SKY package.
You will also enjoy 28 days annual leave, £17,076.80 per year paid fortnightly, healthcare package and ongoing incentives throughout the year.

The skills you will need
You'll be fully PC literate and experienced using online systems or quick at picking up how to use new systems.

You'll bring with you your excellent experience in customer service and administration

Excellent planning and organisational skills will come naturally to you.
Your ability to communicate to a high standard, both written and verbally are essential.

Details - 40 hours per week, Mon-Sun 7am-11pm, £8.21 an hour, £17,076.80 per year based on 40 hours per week.

Benefits
Free Sky/Nowtv depending on campaign
·Full training is provided
·Overtime and bonus incentives
·21 days` holiday (plus Bank Holiday allowance), increasing 1 day per year of service
·£500 refer a friend to work for us scheme
·Healthcare Plan
·Progression opportunities
· Work in a brand new city centre location

If interested please send CV via the link

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