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Inbound Customer Service Representative

Job Description

An exciting global digital services organisation, currently experiencing high growth in the areas of business technology are seeking contact centre candidates to join their vibrant facility in Blackpool. Easily accessed via public transport or car the environment is dynamic, friendly and supportive"

***Please note these roles will start in October 2019 on a temporary basis***

Based in Marton, Blackpool
Full time & Part time Available.

At Atos, from day one, you'll commit to learning about a variety of products and processes, so you can respond to queries quickly. And you'll strive to become better every day. You will be a valued part of a customer service team, in an organisation that values your contribution and empowers you to make a difference. A successful candidate will be someone that has a positive approach and a can-do attitude, experience in handling customer calls with professionalism and empathy when needed.

Salary - £8.45p/h increasing to £9 p/h after 12 weeks

Shift Pattern:
Full time and Part time shift options available. Rotational shift patterns, 5 days over 7 with 1 day being a Saturday or a Sunday. Part time candidates must be able to commit to 2 week full time training when starting.


Job Responsibilities:

" Manage inbound customer queries relating their accounts and products.
" Complete telephony, digital and admin based tasks to service customer queries.
" Take ownership of customer problems, solving them as the first point of contact and escalate when required.
" Demonstrate consistently the Atos values and behaviours.
" Take ownership of personal development and training, through regular review of performance against business objectives, and take responsibility for self-development.
" Open to change and not be afraid to take on challenges.
" Able to work within a fast paced and stimulating environment.

Key Skills:

" Excellent communication skills, verbal and written in order to communicate well via email and phone.
" Computer literate.
" Always working to ensure the highest level of customer care and satisfaction.
" Able to work independently and make decisions, as well as working and communicating effectively as part of a team.
" Extremely punctual and organised.

Benefits:

" Free onsite parking.
" Weekly pay.
" Team incentives throughout the year.
" Attractive pay rate.
" Great holiday structure.

All applicants will be required to undergo a credit and security check prior to start date.

If you would like to discuss this position, in more detail please call Chelby on 01772 400106 or email

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