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Inbound Customer Service Representative

Job Description

Based in Marton, Blackpool
Full time & Part time Available.
***Please note these roles will start in Nov 2019 on a long term temporary basis***

Salary - £9.00 Per Hour

Shift Pattern:
Full time and Part time shift options available.
Rotational shift patterns, 5 days over 7 with 1 day being a Saturday or a Sunday.
Part time candidates must be able to commit to 4 week full time training when starting.


Job Responsibilities:
" Manage inbound customer queries relating their accounts and products.
" Complete telephony, digital and admin based tasks to service customer queries.
" Take ownership of customer problems, solving them as the first point of contact and escalate when required.
" Demonstrate consistently the Atos values and behaviours.
" Take ownership of personal development and training, through regular review of performance against business objectives, and take responsibility for self-development.
" Open to change and not be afraid to take on challenges.
" Able to work within a fast paced and stimulating environment.

Key Skills:
" Excellent communication skills, verbal and written in order to communicate well via email and phone.
" Computer literate.
" Always working to ensure the highest level of customer care and satisfaction.
" Able to work independently and make decisions, as well as working and communicating effectively as part of a team.
" Extremely punctual and organised.

Benefits:
" Free onsite parking.
" Weekly pay.
" Team incentives throughout the year.
" Attractive pay rate.
" Great holiday structure.

All applicants will be required to undergo a credit and security check prior to start date.

If you would like to discuss this position, in more detail please call 01772 400106 or email with your CV and cover letter and quote 'Inbound Call Handler'

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