NHS England Case Officer
-
Location:
Leeds
-
Sector:
-
Job type:
-
Salary:
£10.83 - £12.74 per hour
-
Contact:
Leeds CL
-
Contact email:
LeedsCL.branch@brookstreet.co.uk
-
Job ref:
HK2715_1609775190
-
Published:
over 3 years ago
-
Duration:
6 months
-
Expiry date:
3/02/2021
-
Startdate:
ASAP
Job Description
NHS England- Band 5 Case Officer
Location: Leeds
Hours: Monday - Friday (37.5 hours)
Pay: £10.83 rising to £12.74 after 12 weeks
This is an ongoing temporary position with the possibility of a further extension at the discretion of the business requirements.
As a Case Officer, the post holder will work as part of a dynamic team in delivering an effective service, supporting managers and staff across the Customer Contact Centre. In particular the post holder will:
Have the ability to communicate clearly and effectively, interacting with people at all levels verbally and by written means
Liaise effectively with people who may be distressed and identify any immediate risk issues
Have conflict resolution and excellent listening skills
Ensure cases are handled in line with internal service level agreements, KPIs and in accordance with agreed policies and procedures
Ability to deal sensitively dealing with difficult and sometimes challenging situations and people
Maintain clear, accurate and concise casework records/notes in the CRM system
Provide and seek quality advice and guidance to and from colleagues and other NHS personnel to assist with handling of cases
Work flexibly across the team to handle a mixed and varied caseload, ensuring a high quality and timely response that meets relevant standards and deadlines.
Be adaptable to a constant changing & challenging environment in a very busy demanding role and able to prioritise your own case load
|
Skills required
- Excellent verbal and written communication skills
- Clear planning and organisation skills
- Excellent teamworking skills
- Can do attitude
- Proficient use of MS office programmes especially MS Excel
- Must have experience in communications
- Must be able to effectively work from home
What you can expect in return
- Fantastic working environment
- Flexible working hours due to business needs
- Central Leeds however will be from home for the foreseeable future
- Occasional fixed term opportunities arise internally
- Full 12-week training given
Looking for a job? Register your CV now
Looking to recruit? Find the perfect hire
Want a career at Brook Street? Join our team