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INNJP00000421 - Temp NPR1 D

  • Location:

    Seacroft, West Yorkshire

  • Sector:

    Customer Service

  • Job type:

    Temporary

  • Salary:

    Up to £10.18 per hour

  • Contact:

    Brian

  • Contact email:

    brian.haigh@brookstreet.co.uk

  • Job ref:

    HH4257_1554720492

  • Published:

    2 months ago

  • Duration:

    Temp to Perm

  • Expiry date:

    7/04/2019

  • Startdate:

    ASAP

Job Description

Our Client is currently looking for Billing Analysts to work as part of the Billing and collections team based in Seacroft Leeds

This is a temp to permanent position

Key Points
Query Handling- Analyse and resolve a wide range of issues or customer queries.
Provide support and assistance to others
Active liaison with the sales Team, Debt Management activities

Error Resolution- Produce and maintain end to end Billing process documentation
Ensure Billing process are fully documented and consistent with Business and Industry requirements
Understand the impact of change or new products to the Billing system and review and update existing material with new processes and techniques

Task Processing- Make amendments to complex standing data to ensure data quality is maintained and to enable accurate processing within the customer journey
Ensure the Billing system is accurate and up to date.


Workload Reporting- Provide Scheduled feedback on workload and prioritisation to team management to ensure workloads are appropriately managed and performance standards are met

Procedural Knowledge- Maintain awareness of industry and company policy which influence local procedures, highlight local issues and suggest possible improvements to local working practices to ensure tasks are appropriately handled, Right First Time

Team Support- Provide support to the immediate Team

Please contact BrookStreet ASAP, send your up to date CV or call 01274 307569

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