Job Description

Who you will be working for:

Our client is the UK's number 1 kitchen retailer! They are a privately-owned, family-run business which is passionate about Kitchens.

Our client delivers a world-class customer experience at all times and offers amazing career opportunities within the business!

This is a temporary to permanent contract, with fantastic opportunities for development in the future.

Pay Rates: £9.62 per hour (40 hours a week) - overtime rate - £14.43 per hour

Working Hours: 09:00 - 5:30pm

Location: Barton Upon Humber

The Role:

Our client's success has allowed them to rapidly grow in 2020, in which they are now recruiting for candidates to join their journey!

We are recruiting for Coordinators/Customer Service Advisors to join their busy Installation Department.

Is this role you will be responsible for:

• Manage an order bank of installation jobs, delivering exceptional levels of customer service to each individual customer
• Handle internal and external Customer / Installer queries through various channels of communication
• Achieve departments targets and expectations in line with agreed SLA's
• Pro-actively resolve issues by owning each customer you deal with Work as team / individual to achieve the weekly targets and execute first call resolution where possible
• Provide all customers with an exceptional customer service experience and build relationships
• Offer problem solving solutions and follow up with customers / departments with a 'can do attitude'
• Accurately recording information at all stages of the customers process to ensure records are up to date
• Performing admin tasks such as placing orders, taking payments, submitting claims and generating reports as and when required

Required abilities:

• Ability to capture data accurately
• Ability to listen attentively and hear important information
• Computer Literacy and excellent keyboard skills
• Overall Literacy skills to a high standard
• Previous customer service experience (Face to face or via telephone)

What our client offers:

• A competitive basic salary. Opportunity for overtime available at time and a half.
• Free on-site Gym for all employees to use
• Free on-site parking
• Smart Casual dress code as well as dress down Fridays - every Friday
• A relaxed and friendly working environment
• A Fantastic training programme and opportunities for career - All but one of the Team Leaders or management in Customer Services has been promoted internally.