Job Description

Role: Personal Lines Customer Services Advisor
Location: Sevenoaks
Hours: Monday to Friday 9.00am to 5.30pm
Salary: £17,500-£20,000

Do you have experience within insurance and customer service?

A local insurance company are looking for a new Customer Service Advisor in their Personal Lines department. The ideal candidate will have over a years experience within insurance and now be looking for their next challenge.

Your main duties will include:

-Handling complaints
-Relationship building with insurers
-Complying with office procedures and regulations
-Handling customer enquiries received by telephone, post, facsimile, e-mail and other means.
-Processing mid-term adjustments on customer`s policies.
-Carry out competitor comparisons.
-Implement marketing initiatives that generate organic leads.
-To maximise cross-selling and up-selling opportunities through proactive initiatives, such as capturing customers` renewal dates.
-Maximise new business conversion through effective sales closure.

All interviews will be done via Zoom.

If this role is of interest then please contact Vicki on 01892 790700 or apply today!