Job Description

Insurance - Inbound Customer Service Advisor

Permanent, Full time £19,760 per annum
Monday to Sunday Rotational shift pattern 8am- 7pm (Alternate Weekends)

Sunderland based - Ideally commutable, great transport links and free parking.

You will from home with a plan to integrate back to our offices when it is safe to do so.
You are required to have own equipment including PC/Laptop, USB Headset and Internet connection.

Benefits
Fixed shifts available
Recognition and Awards
Loyalty benefits and bonuses
Unrivalled People Development
A fantastic salary and benefits package, with a Real Living Wage salary
Enhanced Maternity and Paternity provisions
Paid sick leave
Up to 35 days holiday
A well-developed recognition program
An education bursary scheme
Loyalty awards for tenure

The Role
The opportunity to progress in your career and gain valuable experience
Assist customers via telephone and email to increase customer satisfaction. This involves delivering the highest quality of customer service to enhance the customer experience.

Dealing with complaints calls as they come in and trying to resolve customer issues as a first point of contact.
Ensure all work is carried out to a high level of accuracy in line with our company quality and compliance standards.
Meeting Customers' fair and reasonable expectations, providing fair outcomes in all interactions

Demonstrate excellent sales skills with an ability to overcome objections, delivering a fair outcome for our customers.

Click below to apply!