Job Description

Job Title: Insurance Products Administrator
Location: UK-Surrey-Croydon

Overview:
The Role

To provide a professional, efficient and proactive service, reflecting the brand values of the client companies.

Hours

35 hours per week, Mon-Fri 09.00 to 17.30 (either 09.00-17.00 or 09.30-17.30). Due to the nature of this position, hours may vary in line with business needs.

Responsibilities:
Main Duties

Warranty Administration

o Maintain and update all current customer warranty details on the in house and client systems
o Esure all dealer warranty applications and queries are actioned within set departmental time scales
o Accurately assess data loads and amend/input data onto both client and inhouse systems

Assistance Administration

o Maintain and update all current customer assistance details
o Update all existing assistance clients data on the inhouse system
o Maintain a working knowledge of the client`s product range

Data Entry

o Accurate input of warranty and assistance data onto the in house database. Daily processing of Motor Vehicle Warranty policies using manufacturer Intranet and computer programmes.
o Accurately assess data load and amend and input data into client and inhouse systems

Telephone response

o Handle all incoming calls in a polite, efficient and proactive manner, in line with the company standards
o Data capture all requested data and provide information to the caller

Correspondence

o Reply to all correspondence within defined time scales, ensuring the departmental standards are adhered to
o Record all daily activity for reporting purposes

Qualifications:
Essential Skills & Attributes

o Educated to GCSE standard or equivalent, to include English and Mathematics
o Strong administration and organisational skills
o Excellent telephone manner
o A good working knowledge of Word, Excel
o Good letter writing ability o Strong numerical ability
o Basic understanding of FSA o Ability to work within a procedure based environment
o Able to communicate confidently with clients, customers and suppliers
o Strong planning and organisational skills
o Flexible
o Punctual
o Able to work under pressure
o Team Player
o Strong focus on quality and customer service
o Self motivated

Desirable Skills & Attributes

o Previous experience of working within a warranty department
o Basic understanding of manufacturer products
o Basic geographical knowledge of the UK