Job Description

Job Title: Customer Service Administrator (Home Emergency in Insurance - 6 Months FTC)
Hours: 35 hours per week, Mon-Fri 09.00 to 17.30 (either 09.00-17.00 or 09.30-17.30).

The Role: Customer Service Administrator - Is to provide a professional, efficient and proactive service, reflecting the brand values of the client companies.

Would you like to work for a reputable and global organisation in a fast paced but rewarding environment? Our client is looking for confident individuals who can work within a busy environment alongside the team as well as effectively on their own initiative. You will need previous customer service experience - Administration and Call centre experience would be ideal!

Who would be an ideal candidate for this role?
The ideal candidate for this position would be self-motivated, driven, enthusiastic in attitude with the ability to handle customers in a professional, patient and diplomatic manner in order to deliver fantastic customer service.

Main Duties:

Warranty Administration

" Maintain and update all current customer warranty details on the in house and client systems
" Ensure all applications and queries are actioned within set departmental time scales
" Accurately assess data loads and amend/input data onto both client and inhouse systems

Assistance Administration

" Maintain and update all current customer assistance details
" Update all existing assistance client`s data on the inhouse system
" Maintain a working knowledge of the client`s product range

Data Entry

" Accurate input of warranty and assistance data onto the in-house database. Daily processing of Home Emergency policies using manufacturer Intranet and computer programmes.
" Accurately assess data load and amend and input data into client and inhouse systems

Telephone response

" Handle all incoming calls in a polite, efficient and proactive manner, in line with the company standards.
" Data capture all requested data and provide information to the caller

Correspondence

" Reply to all correspondence within defined time scales, ensuring the departmental standards are adhered to
" Record all daily activity for reporting purposes

Qualifications:
Essential Skills & Attributes

" Educated to GCSE standard or equivalent, to include English and Mathematics
" Strong administration and organisational skills
" Excellent telephone manner
" A good working knowledge of Word, Excel
" Good letter writing ability
" Strong numerical ability
" Basic understanding of FCA
" Ability to work within a procedure-based environment
" Able to communicate confidently with clients, customers and suppliers
" Strong planning and organisational skills
" Flexible
" Punctual
" Able to work under pressure
" Team Player
" Strong focus on quality and customer service
" Self-motivated

Desirable Skills & Attributes

" Previous experience of working within a warranty department
" Basic understanding of manufacturer products
" Basic geographical knowledge of the UK