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International Motor Assistance Co-Ordinator

Job Description

Excellent opportunity to join a global company with long term career opportunities, fantastic salary and great benefits! We are looking for bright, enthusiastic candidates looking to further their career in customer service. This role would suit recent graduates or candidates with previous customer service experience, whether in a call centre or retail environment.

Basic - £20,560 with £1000 annual bonus- on a 35 hour week!

This corporate company with modern, easily accessible offices in Croydon, offering excellent transport links, is key to supporting the 7am-10pm- 365 days a year shift pattern required to maintain the optimum service for our client`s customers.

The Role
To provide an efficient, professional and proactive response to requests for motor assistance, and to co-ordinate all aspects of this assistance in line with company procedures.

Main Duties
Customer Assistance
o To handle all incoming and outgoing telephone calls in a prompt and courteous manner in line with the company and client expectations.

Telephone Advice
o To provide a proactive response to assistance calls by advising client on minor technical queries and providing solutions

o To ensure that the relevant supervisor/Manager is informed of any service failure or potential problem

File Management
o To manage each assistance file to ensure that customers receive the most appropriate service in a timely and cost effective manner
o To monitor all aspects of the file to ensure that all services are provided at the agreed time and that the customer is kept fully appraised of the progress
o To ensure that all benefits are applied in the most cost effective manner

File Costings
o To ensure that accurate costings are given for all assistance files utilising available systems

This is an excellent opportunity to secure a role which offers longevity and real career prospects for the right individuals. In return we ask for an excellent telephone manner, accurate keyboard skills, PC literacy, a good standard of general education, good geographical knowledge and proven experience in a pressurised, quality driven customer environment.

Your shifts will be based on a 6 week rota and will include evenings, weekends and bank holidays, with one full weekend in every 6 not scheduled for work, plus one Saturday and one Sunday and based on a 35 hour week.

This well respected organisation truly know how to look after their staff and together with industry leading training, pay increments and additional pay as outlined above they also offer;

20 days holiday plus BH

Free Motor Breakdown assistance after 6 months service

3 Paid additional days off for Charitable works per annum after 6 months service

Private Medical Cover after 1 year`s service

Please email Narise at if you are interested in the position!

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