Job Description

Brook Street are seeking 3 Interview Reception Officers on behalf of Her Majesty's Passport Office based in Plymouth on a temporary basis.

You will be working various day shifts, Monday to Saturday between 8am until 6pm.

Counter Service Officers within Customer Service Offices and Centres will contribute to safeguarding identity through managing customers arriving to counter services and carrying out related activities to deliver a world class customer service within the Customer Service Network

Key Responsibilities
o Greet all customers and visitors at reception and provide appropriate assistance
o Effectively organize the daily appointments, welcoming customers, setting expectations, explaining the process, putting customers at ease and handling queries including complaints
o Check customers in for appointment at the appropriate time, complete required checks and establish if applicant is fit for interview
o Plan and prepare for all allotted interviews, ensuring that any required special arrangements are facilitated

You will be paid £9.06 per hour, which rises to £11.10 after 12 weeks.

You will be required to undertake a Counter Terrorist Check before starting.