Brook Street are recruiting for an IT Administrator to work for a government client based in Bristol.
This is a temporarY role WORKING FROM HOME 3 DAYS A WEEK AND 2 DAYS IN OFFICE
The role is full time hours, Mon-Fri. Pay rate is £13.01
Key Responsibilities Include (not limited to this):
? Support and re-educate end users to ensure they understand the Service Now work flows.
? Assist with and / or provide user guidance as appropriate in relation to the escalation of requests which are not progressing.
? Work alongside Assistive Technology Users and their managers, ensuring AT requirements are requested and obtained in line with individual assessments.
? Request and maintain a stock of spares at each establishment to swap out broken devices.
? Install and relocate small devices e.g. printers, thin clients as required by site in line with agreed processes.
? Support new technology systems in place to maintain family contact within prisons
? Assist key stakeholders with information relating to IT and Network performance, based on the user experience.
? Assist with maximising efficiency of IT resources and expenditure by removing or reallocating devices and telephone numbers, keeping costs to a minimum.
? Provide support and guidance to end users to improve the user experience, promoting the use of the IT Self-Help website and knowledge articles on Service Now where appropriate.
? Assist with the development of new knowledge articles as part of Continuous Service Improvement.
? Work with site to establish the most effective and cost-efficient balance of resources.
? Working with the Configuration Manager, carry out an annual audit of asset information to ensure accuracy, identifying and resolving discrepancies as required.
? Carry out compliance checks in conjunction with the Security team, engaging with Local Information Managers and other key stakeholders to gather relevant information.
? Manage user complaints, ensuring where possible complaints are dealt with locally where feasible. Ensure complaints are logged and tracked through to completion.
? Strong commitment to the highest levels of Customer Service and Support, be this face to face, by telephone or by email, and a preparedness to collaborate with the wide range of HMPPS (Her Majesty's Prison and Probation Service) and other staff who work in prisons.
? Excellent communication and interpersonal skills at all levels of contact and in a wide variety of situations, demonstrating the ability to listen and influence, and to relate to stakeholders in their own language
? Capacity to manage one's own workload within working practices and patterns of physical deployment overseen by a small and highly integrated management team
? Flexibility will be essential to meet changing needs and priorities, including travelling to sites when required.
Interested? Please apply now!