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IT Customer Service Desk Advisors

  • Location:

    Chesterfield, Derbyshire

  • Sector:

    Contact Centre

  • Job type:

    Temporary

  • Salary:

    £7.83 - £10.84 per hour + gym/ on site canteen/ pension

  • Contact:

    Doncaster Branch

  • Contact email:

    doncaster.web@brookstreet.co.uk

  • Job ref:

    POL_1549898662

  • Published:

    10 days ago

  • Duration:

    1 month

  • Expiry date:

    13/03/2019

  • Startdate:

    ASAP

Job Description

We are recruiting for outstanding customer service advisers for the Post Office based in Chesterfield centre. This is a rolling contract with a view to extend. The roles are due to commence in asap.

This is a full time contract (35 hours) and ideal candidates will be working flexibly. The pay rate starts from £7.83 and rises to £10.84 after 12 weeks. Friendly team, subsidised canteen and gym on site included!

  • Good planning and organisation skills with the ability to work within structured processes, managing tasks efficiently and effectively
  • Excellent verbal and written communication skills with the ability to influence and negotiate, whilst providing the highest levels of customer service
  • Ability to be trusted with interfacing with key/highly valued customers and suppliers
  • Ability to work to tight deadlines and solve problems/make decisions
  • Hours of attendance are on a rota basis between 08:00 - 18:00 Monday to Friday

Person Spec:

  • Extensive experience as a Contact Centre Advisor working in a busy environment with a high volume of calls on a daily basis
  • Experience of working to service levels, legal compliance and quality targets
  • Proven ability of ownership and management of IT incidents
  • Experience of using Web Chat
  • Experience of a variety of hardware, software, network and systems

Call 01302 342378 for more information or apply directly!

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