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IT Customer Support

  • Location:

    Kingston Upon Hull, East Riding of Yorkshire

  • Sector:

    Customer Service

  • Job type:

    Permanent

  • Salary:

    £17500 - £18000 per annum

  • Contact:

    Katy Harland

  • Contact email:

    hull.branch@brookstreet.co.uk

  • Job ref:

    HUL/10414_1565610812

  • Published:

    9 days ago

  • Expiry date:

    11/09/2019

  • Startdate:

    ASAP

Job Description

We are looking for a Customer Service Advisor with previous experience working within the IT Industry.

The successful candidate will be confident in responding to customer's queries & complete requests for information in a timely and accurate manner. Use resources and processes as directed by the line manager, consistently providing a high level of customer service and putting the customer at the centre of all communication.

Responsibilities & Accountability's;


* The answering of inbound queries and requests for information from external and internal partners.
* Take end to end ownership to provide a resolve to requests in a timely manner in line with company SLA's and expectations.
* Assist when required in the answering of inbound calls, emails and live chat to ensure customers waiting times are kept to a minimum.
* Assist in the provisioning of Hosted Voice and failed customer orders.
* Responding to, raising and resolving tickets relating to failed orders and requests for Technical support.

Essential Experience & Skills;


* Friendly, polite and tactful attitude
* Exceptional level of written and verbal communication skills.
* The ability to cope with multiple tasks and deadlines.
* Experience in communicating at all levels.
* Excellent time management and organisational skills.
* Ability to manage and prioritise own workload whilst working independently with minimal supervision.
* Excellent attention to detail.

Desirable Experience & Skills;


* An understanding of the Cloud Services Industry would be an advantage but not essential as training will be provided.
* 1 to 2 years' experience in a Customer Service/telephone sales role.
* Competent user of MS Office, Excel & Word. Personal Attributes
* Articulate in both written and verbal. Communication.
* Self-motivated with "can do attitude".
* A passion to deliver a high level of customer service.
* Willingness to work in harmony with peers' team members.
* Ability to remain calm under pressure.
* A desire to discover and develop.
* A determination to be successful.
* Integrity.

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