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IT Field Service Engineer

  • Location:

    High Wycombe, Buckinghamshire

  • Sector:


  • Job type:


  • Salary:

    £25000 - £26000 per annum + + benefits

  • Contact:

    Kate Balfe

  • Contact email:

  • Job ref:


  • Published:

    2 months ago

  • Expiry date:


  • Startdate:


Job Description

Required for an IT Managed Service Provide specialiising in the Education sector- a full-time position working 40 hours per week
Main Responsibilities
Provide 1st and 2nd line support on-site, remotely, via email and telephone.
You need to be pro-active, able to use your own initiative, work under pressure and to deadlines with attention to detail.
The job will consist of the following:
" Provide first line telephone support
" Perform hardware and software maintenance at our office
" Conduct scheduled support visits to our small business, charity and education customers
" Conduct emergency support visits to our small business, charity and education customers
" Complete scheduled on-site system installations
" Assess and enhance our service offering, procedures and practices and affect a positive improvement in everything we do

Ideal Candidate:
The Ideal candidate will have the following
" 5 GCSEs or equivalent
" Excellent communication skills
" Can do attitude
" Good interpersonal skills
" Windows 7 or Windows 10 support experience
" Office 365 and Azure experience
" Microsoft Certifications
" Previous experience working at an MSP in the Education sector ideal
" Solid understanding of Networking
" Ability to work under pressure and work to deadlines
" Ability to work as a team and with your own initiative
" Accuracy and attention to detail
" Ability to adopt flexible working practices
" High standard of office practice
" Good telephone manner

  • Location - short distance of Aylesbury, High Wycombe ,Thame, Princes Risborough etc
  • Track record of affecting positive change within previous roles
  • Skillset relevant to us. Eg extra points for experience with:
    - Office 365

- Veeam
- Redstor
- Sims
- CentraStage
- Datto
- AutoTask

" Ongoing Training and career development
" Remuneration of travel costs
" Laptop and Mobile phone provided to each engineer


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