Brook Street UK Ltd is recruiting IT Graduates for our client based in Belfast
Our client offers 4 weeks training to give you the right skills to conduct the job. Our client is in bright and modern offices in the heart of Belfast City Centre
Key Requirements of the role
Voice Support & Email technical Support to ensure closure as per ITIL Incident Management process.
Follow-up/ update ticket for every call to ensure timely closure.
Call ownership drive to resolution and communication with customer.
Perform Life Cycle of Incident Management Process, starting with Incident Logging to Call Closure and customer satisfaction survey.
Telephonic support to End Users
Using the knowledge base to resolve L1 issues quickly.
Troubleshooting on all types of issues with the help of knowledge base articles
This role is suited to candidates that are
Good understanding of computer systems, mobile devices and other tech products
Ability to diagnose and resolve basic technical issues
Excellent communication skills
Customer-oriented and cool-tempered
1 year or more experience in similar role would be desirable not essential
In return you will be paid an hourly rate of £8.21 with a view of an increase to £10.00 per hour
To apply for this role, please submit your CV to Donna Kelso via the "Apply" link