Job Description

Brook Street UK Ltd are delighted to have an exciting opportunity for several IT Graduates to join our clients team based in Belfast City Centre.

Working within one of the organisations`s largest campaigns the successful candidate will be responsible for providing comprehensive Voice and Email support to its Customers.

To provide first line Service Desk support

Successful candidates will be put through an intensive training program that will rapidly develop you to become a successful Service Desk Agent.

Voice Support & Email technical Support to ensure closure as per ITIL Incident Management process.
Follow-up/ update ticket for every call to ensure timely closure.
Call ownership, drive to resolution and communication with customer.
Perform Life Cycle of Incident Management Process, starting with Incident Logging to Call Closure and customer satisfaction survey.
Telephonic support to End Users and co-ordination with Vendors, Client Problem Management team and other Towers.
Proactive monitoring & Perform documented Escalation process.
Troubleshooting on Application Support (Off Shelf or Customized)
Troubleshooting on Printers & MFD`s
Troubleshooting on VPN software and Collaboration tools
Troubleshooting on Password Reset tools and Remote Control tools
Troubleshooting of MS Windows & Office, Desktops, Laptops, iPAD Peripherals and Networking
Troubleshooting Application and Workplace IT & Communications & Collaboration Support (including IP Telephony)


In return, you will receive an hourly rate of £8.21 paid on a fortnightly basis

To apply for this role, please submit your Cv to Donna Kelso via the Apply link as our client would like to Interview ASAP