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IT Helpdesk Advisor

  • Location:

    Newport, Wales

  • Sector:


  • Job type:


  • Salary:

    £8.5 - £10.00 per hour

  • Contact:


  • Contact email:

  • Job ref:


  • Published:

    3 months ago

  • Expiry date:


  • Startdate:

    04/03/19 15:16:49

Job Description

Are you an experienced IT Helpdesk Administrator looking for work?

Brook Street are currently recruiting for an experiences candidate. In this role you will be the first point of contact from staff members across the group and responsibilities will include:

- Receive and log all support and service requests for service desk support whether by phone, email or in person
- Allocate support requests to technicians according to set criteria
- Assist in providing first point of contact fault and problem resolution for all ICT services, e.g. password resets
- Provide administrative support to the Technology & Business Solutions department
- Administer purchase and invoice processes including ongoing billing, including the end user device purchases and contracts, e.g. mobile devices
- Support the management of ICT related contracts
- Maintain an inventory of company ICT assets

City Centre Location
Monday to Friday 9am to 5pm

£8.50 - £10.00 per hour

Please apply directly.


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