Job Description

Brook Street are currently recruiting for an IT Helpdesk Advisor for a very reputable client in the Chesterfield area.

Hours: Monday - Saturday 35 Hours per week on a rota basis between 08:00 & 18:30 (Shifts will be known at least 4 weeks in advance).

Pay Rate: £11.26 per hour

Location: Central Chesterfield - Site based but the option of remote working can be discussed at interview

Contract: Temporary 3 months

The IT Service Desk function acts as the 'front-door' into IT i.e. the primary point of contact between IT and users on a day-to-day basis. Within this role your daily tasks will include

• Providing an excellent quality service to our customers, ensuring that all necessary actions are taken to fully satisfy their requirements
• First-line support for all IT services, logging and co-ordinating all activities and internal customer communications regarding incidents, problems, and inquiries related to any 'live' system.
• Ensuring all incidents are managed across the Internal and 3rd party IT service providers to agreed SLA resolution targets.
• Ownership of all incidents until satisfactorily resolved and provide an effective Incident Control capability to detect potential Incident SLA failures and instigate escalation procedures to provide effective Incident Handling.
• Making day to day decisions with regards to fault fixing actions required to maintain business services.

Essential Skills

• Previous experience dealing with a high volume of calls on a daily basis.
• Excellent verbal and written communication skills with the ability to influence and negotiate, whilst providing the highest levels of customer service.
• Positive attitude, energy, enthusiasm and flexibility are essential.
• Provide an excellent quality service to our customers, ensuring that all necessary actions are taken to fully satisfy their requirements.
• Ability to work to tight deadlines and solve problems/make decisions.
• Ability to work individually and as part of a team, using own initiative to resolve problems and make decisions.
• Good planning and organisation skills with the ability to work within structured processes, managing tasks efficiently and effectively.
• Hours of attendance are on a rota basis between 08:00 - 18:30 Monday to Saturday (Shifts will be known at least 4 weeks in advance).

Desirable Skills

• Previous contact centre experience including web chat would be desirable.

What are you waiting for? Please apply online now or you can send your CV direct to Doncaster Branch.

A references and criminal record check will be required

We anticipate a large volume of applicants so if you have not been contacted directly within 7 days please presume you have been unsuccessful.