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IT Helpdesk Advisors

Job Description

We are partnering up with our well renowned Civil Service clients, supporting them in their search for IT Helpdesk Advisors.

Contract: Full Time, Temporary Employment (6 Months with a view to extension)
Hourly Rate: £8.62
Location: Longbenton
Hours of Work: Shift Patterns, earliest attendance 7am, latest attendance 6pm Monday - Friday
Start Date: 07/01/19

The department is carrying out a small scale recruitment exercise to gain new staff for their first line support team. Successful applicants will assist service users with a wide range of applications and infrastructures, working toward maximum optimisation of the technology available. Communications will arise through a variety of mediums, including calls, emails and webchats. Daily responsibilities will include, but not be limited to:

Query Management
Diagnosing and repairing user's issues
Escalating issues when necessary
Capturing data quickly and accurately, logging job details in full for ease of resolution across departments
Maintaining exceptionally high standards through all communications

This is a fantastic, long term opportunity for a professional and naturally helpful character. Flexibility and adaptability will be integral for your success in this role, as queries arising can vary greatly in scale and complexity. In addition to the above, successful candidates will have:

A proven track record providing customer service
Excellent communication skills, both written and verbal
A strong focus on analytics and problem solving
The ability to work to changing deadlines and priorities
Strong knowledge of Microsoft Office Applications

To facilitate your daily enjoyment and clarity in this job role, our clients will provide an extensive 2-4 week training programme, with continual support provided thereafter.

If you would like to apply for this role, please do not hesitate to submit your online application today. We look forward to hearing from you!

Please note that due to a high volume of applications, we are unable to respond to all applicants individually. If you have not heard from us within 10 working days, please assume you have been unsuccessful on this occasion.

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