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IT Nights

  • Location:

    Peterborough, Cambridgeshire

  • Sector:

    Customer Service

  • Job type:

    Permanent

  • Salary:

    Up to £12.3 per hour

  • Contact:

    Clare

  • Contact email:

    [email protected]

  • Job ref:

    HO7271_1656507612

  • Published:

    about 1 month ago

  • Expiry date:

    10/08/2022

  • Startdate:

    29/06/22 13:54:16

Job Description

Brook Street Recruitment Agency are looking for a Nights Customer Service Advisor/1st line Support Analyst to join a well-established growing IT company based in Peterborough.

Are you a University Graduate or College Graduate looking for an entry level role into the IT world?
Have you been exposed to working unsociable hours within a call centre environment wanting to start your career but have never been given a chance?

Then this is the role for you!!

FULL TRAINING AND INDUCTIONS WILL BE PROVIDED

  • Working Days: 8pm-8am (20:00-08:00) 4 Nights On & 4 Nights Off Rotational, 90 minutes unpaid break
  • Working Hours: 10.5 per shift with any overpaid at time and a half
  • Salary: £12.30 Per Hour
  • Great career progression
  • Supportive managements and peers


Ideal Technology/Experience is desirable but not essential:

  • ServiceNow, Office 365 administration, Active Directory, CompTIA A+ Certification, ITIL, MCSA, Citrix, MFA, Wi-Fi/Network troubleshooting


Your Main Responsibilities:

  • Answering incoming contacts from customers and to accurately log incidents ensuring all relevant data is captured whilst logging the incident
  • To provide a single point of contact to the customers/clients to ensure that incidents are fully managed through to resolution accurately
  • Regularly updating incidents logged on the Incident Management System and to provide end users with a technical solution to the best of your ability
  • Proactively keep customers/clients informed on incident or request status and progress at all times
  • Escalate incidents where a first-time fix is not possible to either 2nd line support or the relevant 3rd party group
  • Monitor, progress, and resolve incidents efficiently and effectively whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary


If you would like to know more with what a typical day would be, please APPLY NOW or call Clare at Brook Street on 07483 458 787.

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