Job Description

Brook Street are working alongside a Dorset based Hospital to recruit an IT Project Support Technician on a 3 month contract.

Can you demonstrate Knowledge and experience in the following areas:

• Minimum 3 years' IT Desktop experience
• Windows OS knowledge
• iOS device knowledge and experience
• Apple iPad configuration knowledge
• Apple / MobileIron software experience
• Microsoft SCCM experience
• Microsoft Software experience
• Hardware/software integration knowledge
• Significant Apple device and IOS knowledge

The Role:

To contribute to the Trust's service to patients by:

Ensuring staff are able to use the IT equipment available to them to facilitate and record patient care;

Minimise disruption to staff due to IT equipment failures by providing an efficient and effective support service.

To provide a second-line remedial or support service to all IT users within the Trust;

To ensure requests are answered promptly and efficiently;

To communicate with the user to understand or explain the nature of the problem and timescales;

To establish good relationships between IT and users of IT equipment throughout the Trust;

To provide ad-hoc end user coaching;

To maintain records of work carried out using software employed by the IT department.;

To support all other members of the IT Team;

The post holder is required to help provide ad-hoc practical assistance and/or advice where appropriate to other members of the IT Department to contribute to the smooth running of the IT Department including contributing to the Departmental on-call effort as required;

The post holder is required to contribute to the provision of daily office cover for a wide range of IT hardware and software incidents or requests;

To provide support to end users of IT equipment and peripherals connected to the hospital network. Responsibilities include:

• Installation and repairs of IT equipment and software.
• Configure IT equipment onto the hospital network, troubleshoot minor network issues.
• Respond to requests for assistance via the IT Service Desk when users report problems, and report back on progress and resolution.
• Provide advice where possible to enable users to resolve their own problems.
• Call on assistance from other members of the IT Operations teams or external suppliers as appropriate.
• Assist in the training of new users and the set-up of data backup and security procedures.
• Maintain a database of Trust owned IT equipment recording installations of new equipment and any movement of equipment within the Trust.
• Maintain an inventory of all IT equipment from the point of receipt into the Trust.
• Install required software packages, apps and virus checking software prior to installation of equipment and handover to users

This is temporary assignment for 12 weeks with possible extension paying £10.29 per hour.

If this role is of interest to you please apply today. Virtual interviews will be arranged quickly.