Job Description

Brook Street is working with an exceptional employer in Cardiff who is expanding due to new business wins.

As part of their ambitious plans, they are looking for an IT repair technician to join their established team on a full-time, permanent basis.

Duties include:

• Carry our repairs of EPOS and printer equipment to component level
• Keep accurate records of customer equipment returned for warranty and fourth party repair on company database
• Document test and fix procedures
• Investigate fault trends
• Source and act in an advisory capacity on components for replacement
• Help develop colleagues through mentoring and on the job training
• Plan the introduction of new products to the department and profile stock requirements in conjunction with the operations manager
• Maintain communication with other departments to ensure effective relationships
• Research the EPOS industry to keep abreast of new technologies and report any potential threats or opportunities
• Adhere to housekeeping and health and safety standards to ensure a safe working environment is maintained for all employees within the department
• Be flexible to move to other areas of the department when required to meet customer needs

Benefits include:

• Free parking on site
• 23 days holiday a year in addition to bank holidays (when bank holidays are worked payment is made instead)
• Private medical insurance for single and ability to pay for partner/children
• Life cover (Death in service) cover of 4 times basic
• Group Income Protection (Permanent health insurance) of 75% of salary less state benefit in event of long term illness or disability
• Employee Assistance Programme
• The People's Pension - 5% of "Qualifying Earnings" for the employee and 3% employer
• Voluntary cash plan for everyday medical expenses e.g. Dental, optical, chiropody etc.
• Occupational sick pay entitlement after qualifying period of 13 weeks

Please apply now for further information!