Job Description

Brook Street are proud to be working with an established company in the heart of Peterborough that are on the hunt for a Service Desk Analyst to join their expanding team.

This company offer some of the best benefits on the market as well as a modern, City Centre office!

Hours 9am - 5:30pm (Hybrid, 2-3 days WFH)

City Centre location - Peterborough

Skills & Duties

• You will be responsible for providing front-line support to users within the business on various technical issues and problems relating to hardware, software, and peripherals
• You will be responsible for documenting and resolving service tickets against an SLA
• Be technically minded and have an interest in IT generally. (Experience within the industry not always essential as full training provided, but must have interest in field/hobbies etc)
• Have a can-do, enthusiastic attitude!
• Be able to work under pressure and at pace.
• Have strong active listening
• Possess strong communication skills and customer focused
• Attention to detail and problem-solving experience
• Willingness to learn and develop

Does the above sound like you? If so, in return our client can offer, but not limited too:

• A competitive salary up to £27,000
• On site gym
• 25 days holiday + Bank Holidays
• Hybrid working!
• Employee Assistance Programme
• Executive coaching and mentoring
• Modern and welcoming working environment with free refreshments and snacks!
• Progression and development opportunities
• City parking reimbursement

If you are interested in being shortlisted for the role, please apply now or get in touch with the Peterborough Branch to hear more!