Job Description

Brook Street are recruiting for an IT Service Desk Manager to work for a well established public sector organisation based at Newcastle Business Park. If successful, duties include:

-Maintain a core issue management function, ensuring any issues are recorded, prioritised, triaged and tracked. This includes individual desktop issues up to major incidents and change requests.
-Resolve desktop level issues at point of receipt.
-Act as point of contact for logistical deployments of IT equipment by shared IT services.
-Support the team manager and head of service with representation at shared service meetings.
-Develop customer and stakeholder relationships to enable mutually satisfactory results.
-Work collaboratively with other senior case managers to share best practice and ensure consistent standards by providing feedback on case work quality checks.
-Ensure the organisational priorities are communicated and understood by your team and empower them to cascade this to their teams.
-Ensure all team member are equipped and skilled to be able to carry out their duties.

Qualifications required:
Essential:
-HND in IT related discipline or equivalent
-ITIL to at least Foundation level
Desirable:
-Degree in a computing discipline or equivalent
-Experience of network and architecture sufficient to manage incidents with shared service IT resource

Knowledge, Skills & Experience Required
Essential:
-Two years IT service desk across multiple outsourced IT suppliers
-Good familiarity with desktop applications such as spreadsheets, Word, Outlook and Powerpoint

Desirable:
-Network engineer experience
-SharePoint to administrator

This is a full time, temporary position, initially until the end of March with opportunity to be extended. The role is Monday to Friday, ideal office hours and if you feel you have the skills and knowledge to fulfil this role don't hesitate to submit your application.